Shipping Policy

We deliver to all of South Africa. Here is exactly what to expect, so there are no surprises.

How long will my order take?

Processing time: 1 to 3 business days (Monday to Friday, excluding public holidays)
Delivery time: 7 to 14 business days after your order is processed

Our products are sent from our supplier network, so delivery takes a little longer than local stock. We would rather be honest with you upfront than promise a date we cannot keep.

Shipping cost

The exact shipping cost is shown at checkout before you pay. There are no hidden fees.

Tracking your order

Once your order ships, you will receive a tracking number by email so you can follow your parcel.

If your order is late

If your order has not arrived after 14 business days, contact us and we will track it down and put it right. If a parcel is lost or damaged in transit, we will arrange a replacement or refund.

Good to know

Address: Please double-check your delivery address at checkout. If you spot a mistake, contact us straight away and we will do our best to fix it before dispatch.
Delays: Courier backlogs, public holidays, load shedding, and bad weather can occasionally slow deliveries. We will keep you updated.
International shipping: Not available yet. We currently deliver within South Africa only.